Oversight and Responsibilities

• all operations, including:
  • recovery partner relationship management
    • process and policy enforcement
    • new partner identification / existing partner development and continuous improvement
  • end-to-end recovery process formulation and management
  • goal establishment and performance monitoring
• Ensuring common vision and strategy between operations, compliance and technology

“25 years in recovery have taught me that effective recovery, strong ethics and strict regulatory compliance yield the highest longterm returns.  This belief informs every interaction I have with my staff and our partner network.”